The new policing model launched last December is working very well and will be reviewed and adapted as necessary on a six-monthly basis. The key advantages of better accessibility, approachability and visibility need developing.

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The complaints process against officers (internally and externally) often takes far too long to reach conclusions. This is unfair on the individual under investigation and on the complainant. It also can consume large sums of taxpayers’ money.

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• PCSOs will remain an important part of the new policing model and their school liaison work will be expanded. The budgeted numbers of PCSOs will remain to support the success of the new policing model.

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• As the numbers of fully trained officers increase uniformed visibility must increase further.

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• Listening to the public and providing a range of opportunities for dialogue are fundamental to the role of a PCC. New forms of online consultation, social media and discussion will be employed throughout the next term.

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• Feedback from our regular public meetings, individual surgeries, talks, presentation and liaison meetings will continue to help hold the force to account and shape future policing work ad budgets for the following financial year.

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• The complaints procedure needs more capacity and should be quicker. The IOPC needs to expedite matters far more quickly and I will lobby for this. I will make sure the force has sufficient capacity to discharge its functions effectively and efficiently.

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• Full and comprehensive explanations will be provided for all complaints, including a rationale for the decisions taken in accord with the Victims Code of Practice.

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• There will be a refresh of our bi-monthly public Accountability and Performance panels to help improve force performance, transparency and confidence. The new format will include contract management and procurement decisions.

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• The review of the communication department will be completed within a year with a key requirement to help improve trust and confidence. There will be sufficient capacity provided to deliver this objective.

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• The Stop and Search Reference Group run by ISCRE will continue to have a prominent role in helping scrutinise the use of police powers and thus improving trust and confidence.

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• The voice of business is crucial in helping shape policing in Suffolk. Yearly summits will be held with business membership organisations. Whilst current dialogue is excellent with the NFU, Chambers of Commerce, CLA, SAA and the BIDs I welcome relationships with other key organisations such as the Federation of Small Business, IoD, RHA, CBI and others.

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• The agreed timelines within the internal audit annual plan will be sharpened up and adhered to.

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